Our money back guarantee lasts 14 days.
If 14 days have passed since the delivery of your order, we may not be able to offer you a full refund or exchange.
This is due to the rapidly changing prices in the Chrome Hearts market and our very small profit margins.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging that it came with.
We do not accept returns on products that are intimate or sanitary goods.
To complete your return, we require your order a number and the proof of purchase from our store. This can be an order confirmation or card transaction.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges
We only replace items if they are defective or damaged. If you need to make an exchange, send us an email at [email protected] or use our contact form.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the person who purchased and paid for the gift.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for any questions related to refunds and returns.